Returns, made clear.

Change-of-mind returns

You can request an eligible change-of-mind return within 30 days of delivery.

To be eligible, the item must be:

• Unworn, unused and unwashed
• In its original condition
• Returned with all original tags attached
• In the original packaging where possible
• Free from makeup, fake tan, perfume, deodorant, pet hair and other signs of wear

Please take care when trying on your ANELA pieces. We may decline a change-of-mind return if an item does not meet these conditions.

Silk pillowcases and eye masks

For hygiene reasons, opened, used or unpackaged silk items may not be eligible for a change-of-mind return. This does not affect your rights if an item is faulty or does not meet a consumer guarantee.

Faulty, damaged or incorrect items

Email support@anela.com.au as soon as possible with your order number, a description of the issue and clear photos.

Your rights and remedies for faulty products are protected under Australian Consumer Law. Nothing on this page limits those rights.

Return postage

Customers pay return postage for change-of-mind returns. Original shipping charges are not refunded for change-of-mind returns.

If an item is confirmed to have a problem covered by a consumer guarantee, ANELA will address reasonable return costs and an appropriate remedy as required by Australian Consumer Law.

Refunds

We will let you know the outcome after we receive and inspect your return. Approved refunds go back to the original payment method. Your bank or payment provider may need additional time to process the funds.

Exchanges

We do not currently offer direct exchanges. To choose a different size, colour or product, return the eligible item and place a new order.

Sale and final-sale items

Sale and final-sale items are excluded from change-of-mind returns unless otherwise stated. This does not affect your rights if a product is faulty or fails to meet a consumer guarantee.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes may no longer be possible once an order has been processed or dispatched.

Start a return

Email support@anela.com.au with:

• Your full name
• Your order number
• The item or items you want to return
• Your reason for returning them

We will reply with the next steps. Contact us before sending an item so we can provide the correct return instructions.

Read the Refund Policy for the full terms. The 30-day window and change-of-mind exclusions do not limit rights under Australian Consumer Law.