Terms of service
Welcome to ANELA.
These Terms of Service apply when you access, browse or purchase from the ANELA website.
By using our website or placing an order, you agree to these Terms of Service and our other applicable store policies.
Products
We take reasonable care to display our products, colours, fabrics, designs, measurements and other details as accurately as possible.
Actual colours may appear slightly different due to lighting, photography, screen settings or individual devices.
Product availability may change without notice.
Sizing
Customers are encouraged to review the applicable size guide and product information before placing an order.
Fit may vary depending on personal preference, body shape and garment style.
Pricing
All prices are displayed in Australian Dollars (AUD) unless otherwise stated.
Shipping charges and any other applicable costs will be shown at checkout before you complete your purchase.
We reserve the right to update product prices at any time.
Payments
Payment must be successfully completed before an order can be processed.
Payment methods available to you will be displayed at checkout.
Orders
Once an order has been placed, you should receive an order confirmation using the contact information supplied during checkout.
Please check your order details carefully.
ANELA may cancel or decline an order where reasonably necessary, including where:
- A product is unavailable
- An obvious pricing or listing error has occurred
- Payment cannot be successfully processed
- Fraudulent or unauthorised activity is reasonably suspected
If ANELA cancels a paid order, the amount paid for the cancelled item or order will be refunded.
Shipping and Delivery
Shipping options, charges and available delivery estimates will be displayed at checkout where applicable.
Please ensure your shipping address is complete and accurate before placing your order.
Delivery estimates are not guarantees and may be affected by circumstances outside ANELA’s reasonable control.
Please see our Shipping Policy for further information.
Returns and Refunds
Returns, refunds and faulty products are handled in accordance with our Return and Refund Policy and applicable Australian consumer law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
Intellectual Property
Unless otherwise stated, the content of the ANELA website including the ANELA name, logos, symbols, branding, photographs, graphics, written content and original designs is owned by or licensed to ANELA.
You must not copy, reproduce, distribute, modify, republish or commercially use ANELA content without prior written permission.
Acceptable Website Use
You must not use our website:
- For unlawful or fraudulent purposes
- To interfere with the operation or security of the website
- To transmit malicious software or harmful code
- To attempt unauthorised access to ANELA systems or customer information
- In a way that infringes the rights of ANELA or another person
Third-Party Services
Our website may use services supplied by third parties, including payment providers, delivery providers, website applications and other technology providers.
When using those services, separate third-party terms and privacy practices may also apply.
Limitation of Liability
To the maximum extent permitted by law, ANELA is not responsible for loss or damage caused by misuse of our products or improper use of our website.
Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited under Australian law.
Changes to These Terms
We may update these Terms of Service from time to time.
The most current version will be available on our website, together with its latest revision date.
Governing Law
These Terms are governed by the laws applicable in Western Australia, Australia.
Contact
For questions about these Terms, contact:
Email: support@anela.com.au
