Refund policy
At ANELA, we want you to love your purchase. If something isn’t quite right, please review our return and refund policy below.
Change of Mind Returns
We accept eligible change-of-mind returns requested within 30 days of delivery.
To be eligible for a return, your item must be:
- Unworn, unused and unwashed
- In its original condition
- Returned with all original tags attached
- Free from makeup, fake tan, deodorant, perfume, pet hair or other marks
- Returned in its original packaging where possible
ANELA reserves the right to decline a change-of-mind return if an item does not meet these conditions or shows signs of wear or use.
Sale or final-sale items are not eligible for change-of-mind returns unless otherwise stated. This does not affect your rights where an item is faulty or otherwise fails to meet applicable consumer guarantees.
Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are non-refundable for change-of-mind returns.
Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, incorrect or does not match its description, please contact us at support@anela.com.au with your order number and photographs of the issue.
Your rights under the Australian Consumer Law are not excluded or limited by this policy.
Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.
Where ANELA is responsible for providing a remedy for a faulty, damaged or incorrect item, we will also address reasonable return arrangements where required by law.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund after it has been issued.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or item, you may return your eligible item in accordance with this policy and place a new order.
Order Cancellations and Changes
If you need to cancel or amend your order, please contact us as soon as possible at support@anela.com.au.
We will do our best to assist; however, once an order has been processed or dispatched, we may be unable to cancel or change it.
Contact Us
For questions about returns or refunds, please contact:
Email: support@anela.com.au
